What is our return policy?
2xhome offers a 30 days 100% Satisfaction Guarantee, No-Risk and No Restocking Fee on all our products. For any reasons, if you are not satisfied with our item, you must contact us for RMA# and return address. The return item has to be with original/new condition, or extra charge is required if the return has any scratches or damages. The buyer is responsible for the return shipping costs. The refund will be issued after the item arrived, and the total refund amount will be deducted from the orignial shipping costs we paid in any circumstance.
What is our defect or damaged item policy?
In any events, your order arrives damage, you must contact us within 48 hours of delivery and we will replace a new one after identified. We will not cover the costs of return shipping if you decide to return the order instead, and the originally shipping costs we paid for the order will be deducted from the refund.
What is your cancellation policy?
We can only cancel the order with full refund if the item has not shipped. Once the item has shipped, and the buyer wants to cancel the order, the buyer has to return the item back to us with their own shipping costs, and the total refund amount will be deducted from the oringial shipping costs we paid for the transaction.
If the item is returned back us, for any cases, such as incorrect address, refused, or failed to pick up. The order will be treated as cancellation, which means total amount of refund will be deducted from the shipping costs we paid for the transaction.
How long does it take to ship my order?
In stock items usually ship within 24-48 hrs after the payment is cleared. Orders are usually delivered within 1 - 5 working days after item shipped. Once the order has shipped you will receive a confirmation email with tracking information.
Free shipping to anywhere?
No. We only offer free shipping to lower 48 continental states of US address. No free shipping to Alaska, Hawaii, Canada or any other non-US locations. Please contact us for a quote. Note, buyer is responsible for any duties or taxes that may be levied on international shipments.